If you still don't believe we'll work hard to make sure you're satisfied, here are some letters we've received from customers as well as reviews we've had on Angie's List where we continue to grade high for customer satisfaction.
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Description Of Work: Protocol Plumbing & Sewer put in 3 toilets and a water heater.
Member Comments: Everything works very well and they did what they said. It doesn't take much to do it right, but they did it and nothing has broken since. I don't think it was a great or bad price.
Description Of Work: Replaced a section of PVC water main that had sprung a leak where a large root had stressed it.
The replacement was not just a sleeve and glue job. He cut out the bad section including a place we might have nicked with the shovel digging it out.
Member Comments:
I got to Protocol on referral from a Guy I used for inside plumbing, who sent me to Pioneer. But they didn't have an opening for 3 days. So they suggested Protocol. They were great. They had someone that could come out in the afternoon after I got the water main uncovered. At one point I was feeling like I might have no idea where it was and was ready to pay for them to finished digging. He told me that was not a good use of my money. He was going to try to find someone to dig it up for me, but that gave me an idea and I hire someone from the Millionaires club downtown. They have people they have checked out that do day labor. I got a guy who had done this before. And for $40 he had the main uncovered about 30 inches down by 3PM when the plumber showed up.
he help us clear out and cut our a mondo sized root that was attacking the main. Then he built the fitting and installed it. He was they just under an hour and did the work I described.
With the Angie's List discount it was just $220 for parts and labor. We had water again before my wife was home from work.
I felt the billing was fair, I liked that they didn't want me to spend money the wrong way and that probably saved me $200+
And they were in communications as we were digging out the main so that their guy was there not too soon and I only had to pay for real work, not waiting on us to dig a hole.
My feeling is that these guys run an honest business and don't take short cuts. I might have fixed it myself for $50 using a plastic sleeve patch and some glue.. but I got a better fix that I know won't have me digging the up again. And I do computers not plumbin
I wanted to say snakes a lot for snaking my sewer prior to the big
rainstorms. Thanks to Protocol Plumbing my wife and I were able to avoid
hundreds of thousands of dollars of sewer related issues due to our most
recent storm. We know who to call, the Pro's at Protocol.
Sincerely,
Michael and Nora
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We recently remodeled our bathroom and had occasion to use Protocol Plumbing.
